This Act imposes requirements on Goreway Station Partnership and its affiliates (“GSP”) as well as its employees and contractors, effective January 1, 2012. In particular, the Act sets specific legal standards regarding interaction and communication with customers and/or members of the public who have a disability whether the disability is visual, audible, verbal, physical, mental, intellectual or otherwise.All of GSP’s employees and contractors must take individual needs into account when interacting with the public and/or clients. All such personnel must ensure that all persons receive the same value and quality of service regardless of any disabilities. This may involve making accommodations for a person who uses an assistive device, service animal or a support person, and in some cases it may mean services are provided from an alternate more accessible location.
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